Cascade Windows


Immediately upon finding any problem with a Cascade Windows product, contact the Cascade Windows Warranty Department at 1.800.442.8544 or through e-mail at: warranty [at] cascadewindows [dot] com, or through the dealer or contractor from whom you originally purchased the windows. (Important: If a problem is found before the product is installed, DO NOT install the product.) We can respond more efficiently if you provide the following:
• Your name, address and daytime phone numbers.
• Sales receipt or other documentation establishing proof and date of purchase.
• The name of the dealer or contractor that originally supplied the product.
• A description of the problem.

Upon notification, we will investigate the problem. If the product is found to be defective, and is covered under the provisions of this warranty, Cascade Windows will provide the labor and/or materials needed to repair the product at no charge. If the defect cannot be repaired, Cascade Windows will provide a replacement product and ship it to the original delivery site.

Cascade Windows is not liable for:
• Normal wear and tear, and natural weathering or fading of surfaces and/ or hardware finishes, including corrosion in highly corrosive environments.
• Glass breakage; failure due to misuse or abuse; and damage caused by failure to provide maintenance, by alteration or modification to the window (e.g. customer applied tints or films, paint finishes, improperly installed security systems or blinds3), or as a result of any cause beyond the control of Cascade Windows (e.g. fire, flood, earthquake, other acts of nature).
• Improper handling, installation, maintenance or operation not in conformance with Cascade Windows installation instructions; problems related to water and/or air infiltration/leaking; flaws in building design or construction or sloped glazing or other non-vertical installation.
• Damage or poor product performance resulting from installation into a condition that exceeds product design standards and/or certified per formance specifications and/or is not in compliance with building codes. Damage from settling or movement of the home.
• Condensation. (Note: Unless due to insulating glass failure, most condensation problems are related to excessive humidity levels in a structure. Contact a heating/air conditioning specialist for help.)
• Labor and materials for the installation of a complete replacement product or any repainting or finishing required in connection with any warranty work.
• Product that has not been paid for.
• Product sold by Cascade Windows as clearance items, seconds, blemished, or in “as is” condition.
• Incidental or consequential damage. Some states do not allow the exclusion or limitation of incidental or consequential damages, so this may not apply to you.
     1 “Cascade Windows’ products” shall refer to vinyl windows and patio doors manufactured by Window Products, Inc., and marketed under the Cascade Windows brand name for use in the United States.
     2 Because manufacturing materials and techniques can change, replacement product(s) may not be an aesthetic match to the original.
     3 For more information, visit or contact us at 1.800.442.8544.

This warranty sets for th Cascade Windows’ maximum liability for its
products. CASCADE WINDOWS SHALL NOT BE LIABLE FOR SPECIAL, INDIRECT, CONSEQUENTIAL, OR INCIDENTAL DAMAGES. YOUR SOLE AND EXCLUSIVE REMEDY WITH RESPECT TO ANY AND ALL LOSSES OR DAMAGES RESULTING FROM ANY CAUSE WHATSOEVER SHALL BE AS SPECIFIED ABOVE. CASCADE WINDOWS EXPRESSLY DISCLAIMS ANY IMPLIED WARR ANTIES OF MERCHANTABILITY AND FITNESS FOR PARTICULAR PURPOSE, AND ANY OTHER WARRANTIES, WHETHER EXPRESS, IMPLIED, OR ARISING BY OPERATION OF LAW, TRADE USAGE, OR COURSE OF DEALING. In no event shall the liability of Cascade Windows exceed the price paid to Cascade Windows for the product. In the event state law precludes exclusion or limitation of implied warranties, the duration of any such warranties shall be no longer than, and the time and manner of presenting any claim thereon shall be the same as, that provided in the express warranty stated herein. No distributor, dealer or representative of Cascade Windows has the authority to change, modify or expand this warranty. The original purchaser of this product acknowledges that they have read this warranty, understand it and are bound by its terms
and agrees to provide this warranty to the original owner of the structure into which the product is installed.