Frequently Asked Questions - Warranty

 

  LIMITED 10 YEAR WARRANTY

 
Window Haven guarantees it will repair any defects attributed to the installation of materials or workmanship. This warranty is subject to the following terms and conditions:

1.  This 10 year guarantee is offered only to the original owner who purchased windows and/or doors from Window Haven, which were installed by Window Haven.  Proof of contract between homeowner and Window Haven will be required.

2.  Window Haven is not liable for glass breakage, failure due to misuse, the use of applied tints or films, any alterations to the window, including customer-applied paint finishes, or acts of nature including fire, flood or earthquake.  Window Haven is not liable for natural weathering of exterior finishes or for corrosion in highly corrosive environments.

3. This guarantee specifically covers installation of your window and door products.  This guarantee in no way implies coverage on the window or door products themselves.  Product warranty is specifically covered by the manufacturer and explained in full by the manufacturer’s warranty registration information.

4.  The homeowner agrees to notify Window Haven in writing and to allow 15 business days for Window Haven to provide repair.  This guarantee gives you specific legal rights and you may have other rights that vary from state to state. 

5.  To obtain service under this guarantee contact:

Window Haven
572 Martin Ave., Suite A
Rohnert Park, CA 94954
(707) 347-2400 / (707) 347-2440 Fax
Please keep this certificate for your files

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THANK YOU FOR CHOOSING CASCADE WINDOWS
REQUESTING SERVICE

Immediately upon finding any problem with a Cascade Windows product, contact the Cascade Windows Warranty Department at 1.800.442.8544 or through e-mail at: warranty [at] cascadewindows [dot] com, or through the dealer or contractor from whom you originally purchased the windows. (Important: If a problem is found before the product is installed, DO NOT install the product.) We can respond more efficiently if you provide the following:
• Your name, address and daytime phone numbers.
• Sales receipt or other documentation establishing proof and date of purchase.
• The name of the dealer or contractor that originally supplied the product.
• A description of the problem.
 

Upon notification, we will investigate the problem. If the product is found to be defective, and is covered under the provisions of this warranty, Cascade Windows will provide the labor and/or materials needed to repair the product at no charge. If the defect cannot be repaired, Cascade Windows will provide a replacement product and ship it to the original delivery site.

THIS WARRANTY DOES NOT COVER
Cascade Windows is not liable for:
• Normal wear and tear, and natural weathering or fading of surfaces and/ or hardware finishes, including corrosion in highly corrosive environments.
• Glass breakage; failure due to misuse or abuse; and damage caused by failure to provide maintenance, by alteration or modification to the window (e.g. customer applied tints or films, paint finishes, improperly installed security systems or blinds3), or as a result of any cause beyond the control of Cascade Windows (e.g. fire, flood, earthquake, other acts of nature).
• Improper handling, installation, maintenance or operation not in conformance with Cascade Windows installation instructions; problems related to water and/or air infiltration/leaking; flaws in building design or construction or sloped glazing or other non-vertical installation.
• Damage or poor product performance resulting from installation into a condition that exceeds product design standards and/or certified per formance specifications and/or is not in compliance with building codes. Damage from settling or movement of the home.
• Condensation. (Note: Unless due to insulating glass failure, most condensation problems are related to excessive humidity levels in a structure. Contact a heating/air conditioning specialist for help.)
• Labor and materials for the installation of a complete replacement product or any repainting or finishing required in connection with any warranty work.
• Product that has not been paid for.
• Product sold by Cascade Windows as clearance items, seconds, blemished, or in “as is” condition.
• Incidental or consequential damage. Some states do not allow the exclusion or limitation of incidental or consequential damages, so this may not apply to you.
     1 “Cascade Windows’ products” shall refer to vinyl windows and patio doors manufactured by Window Products, Inc., and marketed under the Cascade Windows brand name for use in the United States.
     2 Because manufacturing materials and techniques can change, replacement product(s) may not be an aesthetic match to the original.
     3 For more information, visit cascadewindows.com or contact us at 1.800.442.8544.
 

IMPORTANT LEGA L INFORMATION :
This warranty sets for th Cascade Windows’ maximum liability for its
products. CASCADE WINDOWS SHALL NOT BE LIABLE FOR SPECIAL, INDIRECT, CONSEQUENTIAL, OR INCIDENTAL DAMAGES. YOUR SOLE AND EXCLUSIVE REMEDY WITH RESPECT TO ANY AND ALL LOSSES OR DAMAGES RESULTING FROM ANY CAUSE WHATSOEVER SHALL BE AS SPECIFIED ABOVE. CASCADE WINDOWS EXPRESSLY DISCLAIMS ANY IMPLIED WARR ANTIES OF MERCHANTABILITY AND FITNESS FOR PARTICULAR PURPOSE, AND ANY OTHER WARRANTIES, WHETHER EXPRESS, IMPLIED, OR ARISING BY OPERATION OF LAW, TRADE USAGE, OR COURSE OF DEALING. In no event shall the liability of Cascade Windows exceed the price paid to Cascade Windows for the product. In the event state law precludes exclusion or limitation of implied warranties, the duration of any such warranties shall be no longer than, and the time and manner of presenting any claim thereon shall be the same as, that provided in the express warranty stated herein. No distributor, dealer or representative of Cascade Windows has the authority to change, modify or expand this warranty. The original purchaser of this product acknowledges that they have read this warranty, understand it and are bound by its terms
and agrees to provide this warranty to the original owner of the structure into which the product is installed.

Warranty Claims

If you have a warranty claim, please contact the retailer from whom you purchased your Marvin window or door products, as they are near you and familiar with your purchase and/or project. Please provide the retailer with the serial number found on your Marvin window or door products. For more details, see How to Identify Marvin Products.

If you purchased Marvin products through a builder or a remodeler, you may need to contact them to find out the name and location of the Marvin retailer with whom they placed your product order. If you cannot determine the name of the retailer or distributor, search the Marvin retailer locator or call 1-800-346-5128 to find the one nearest you.

The retailer’s service representative will help diagnose the problem and determine if the parts are covered under warranty. If repair or replacement of materials is required, there may be charges for parts or labor.

If after 5 days, your local Marvin retailer or distributor has not responded to your claim, please send a written complaint to:

MARVIN WINDOWS AND DOORS
WARRANTY DEPARTMENT
PO BOX 100
WARROAD MN 56763

Please include the following information in your letter:

•Your name, address and day-time phone number, including area code
•Date you purchased your product
•Marvin serial number
•The name of the retailer or distributor from whom you purchased your Marvin windows and doors
•Specific description of problem or defect
•Action that you've taken or contact you've made with your local retailer or distributor
Once we receive your letter, Marvin Windows and Doors will respond to your claim within two working days.
 
Register Your Marvin Products

Thank you for registering your recent purchase of windows and patio doors.

As a result of registering your products, you will receive a copy of the Marvin Owner's Manual. This informative brochure includes general information on cleaning, answers to common window and door questions and many other helpful hints.

There are three ways to register your Marvin products:
•Complete an online registration
•Call Marvin at (800) 533-6898 (US only)
•Return the Warranty Information Form included with your Marvin windows and doors via postal mail. This detachable Form can be found on the back page of the Installation Instructions delivered with your Marvin products.
Marvin respects your privacy. Marvin will not share, rent or sell any information you provide as part of the warranty registration process.
 
How to Identify a Marvin Window or Door

Manufactured after November 2003

Marvin products manufactured after November 2003 feature a laser etched logo and product identifiers. The etching is found on the interior of the glass, in the corner of the window sash or door panel.

This etching contains the following information:

  Example
Glass manufacturer-Plant  Year CIG-G 03
IG glass certification abbreviations IGCC@CBA IGMAC
Serial Number C03604162118
NFRC Number NFRC-007/010/246/247
Manufacturing Company MARVIN WINDOWS AND DOORS

When contacting a Marvin retailer regarding a service request or warranty claim, please provide them with the product’s serial number. It is used to validate that the product was manufactured by Marvin and to retrieve original order information that can be helpful when servicing your window or door.

Manufactured before November 2003

For window products manufactured before November 2003, examine the silver-colored spacer bar between the panes of insulating glass. The spacer bar runs along the outside perimeter of the glass. If the product was manufactured by Marvin, the spacer bar will bear an engraving that displays the Marvin name, and the last two digits identify the year of manufacture. The engraving may appear at any point around the perimeter of the glass.

Example:
MARVIN  IGICC@CBA  1-96

A Marvin swinging or sliding door can be identified by its beige Ultrex sill. Ultrex is not metal or vinyl. It is a pultruded fiberglass material with superior strength and durability.
 
 

 

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As the world leader in roof windows and skylights, we stand behind our products with a promise of lasting service and quality. That is a promise we have kept for over 50 years, and we are pleased to extend our promise to you.

If you think that all skylights leak, it's time to think again. VELUX® roof windows and skylights do not leak. Proven in installations and climates throughout the world, our exclusive flashing systems will keep you dry and comfortable.
 

This limited warranty does not apply to VELUX products with SageGlass® electronically tintable glazing or VELUX products purchased prior to January 1, 2010.

Our deck mounted skylights come with an industry first 10-year “No Leak” installation warranty that covers correct skylight and appropriate flashing installations (product and labor) against leaks, no matter who installs the skylight. For important details about this outstanding warranty, please see our warranty brochure.
 

We believe the best guarantee is the one you never have to use, therefore, we build quality into every product. We do offer the VELUX 20/10/5 years limited product warranty for specific product coverage issues. If you have concerns about your VELUX products that may require a warranty claim, the warranty brochure includes specific steps for you to follow that will help VELUX better assist you.  Download our warranty (PDF) or call us toll-free at 1-800-88-VELUX for a printed copy
 

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Vinyl Greenhouse Window Limited Warranty
Terms & Conditions
This warranty covers the Tru-Frame® Vinyl Greenhouse Window and is the only Warranty expressed or implied. The R. Lang Company (R. Lang), subject to the conditions and limitations set forth below, warrants its composite vinyl window to be free from manufacturing defects during the time periods set forth from the date of purchase.
R. Lang will repair or provide replacement product, at its election, free of charge, for any window proven to have a manufacturing defect during the applicable warranty period up to a maximum liability which shall be equal to the cost of the window required to replace the defective product. R. Lang shall in no event be liable for labor charges or other expenses whatsoever in connection with removal or installation of either the original or replacement product. However, in lieu of replacement or repair, R. Lang, at its sole discretion, reserves the right to refund up to the amount paid by the original purchaser of the window but not including installation cost. This warranty is intended to cover individual homeowners and does not apply to products installed in commercial construction. In the event of repair or replacement pursuant to terms of this warranty, the original warranty shall apply to the repaired or replacement product and will extend for the balance of the warranty period in effect at the time the product proved defective.
 
Window Components Covered. Duration Of Coverage.
Vinyl Lineal Extrusions (Frame Members)
R. Lang warrants their rigid vinyl extrusions to be the finest quality available and to be superior for interior and exterior applications. R. Lang uses only Veka Inc. Vinyl Lineals in the manufacturing of the vinyl Tru-Frame® Greenhouse Window. R. Lang warrants that their rigid vinyl extrusions will not chip, peel, blister, rot or corrode when used in the manufacturing of windows for a period of 20 years from the date of purchase. Should any defective material be found during the warranty period, R. Lang will replace the defective material under the constraints of the terms and conditions above. This warranty does not cover liability for consequential damages for any cause whatsoever. All laminated and painted extrusions are covered by a separate warranty (below). R. Lang does not warrant against uniform fading or color change due to normal weather conditions as normal weathering will cause any surface to gradually fade or darken.
 
Rigid PVC Baseboard
R. Lang warrants their rigid PVC baseboard to be the finest quality available and to be superior for interior and exterior applications. R. Lang warrants that their rigid PVC baseboard will not chip, peel, blister, rot or corrode when used in the manufacturing of windows for a period of 5 years from the date of purchase. Should any defective material be found during the warranty period, R. Lang will replace the defective material under the constraints of the terms and conditions above. This warranty does not cover liability for consequential damages for any cause whatsoever. All laminated and painted rigid PVC baseboards are covered by a separate warranty. R. Lang does not warrant against uniform fading or color change due to normal weather conditions as normal weathering will cause any surface to gradually fade or darken.
 
Construction & Craftsmanship
R. Lang warrants the Tru-Frame® Vinyl Garden Window, in its construction and craftsmanship, and with the exception of components individually outlined within this warranty, for a period extending 5 years from the date of purchase. This warranty covers only those manufacturing and material defects as specified herein and does not include defects or damages attributable to assembly (when sold as a kit), installation, normal weathering, or defects caused by accident, fire, flood, acts of God, vandalism, riot or civil disorder, misuse, abuse by harmful fumes, vapors, solvents, chemicals, or chemical pollutants in the atmosphere, mildew, building settlement or structural failures of walls or foundations, or if subjected to stresses resulting from localized heat which causes excessive temperature differentials over the glass surface edges occurrences beyond R. Lang’s control.
 
Glass & Glazing Systems
R. Lang sells its Tru-Frame® Vinyl Greenhouse Window in a number of configurations, many of which allow its customers to glaze the window (add glass) using their own materials, or those they’ve obtained from someone other than R. Lang. Therefore, the glass warranty below applies only to windows purchased ASSEMBLED WITH GLASS from R. Lang. Check with the company the window was purchased from as to who’s glass warranty your window is covered under. R. Lang Supplied...The R. Lang installed, sealed insulating glass is warranted against defects resulting in material obstruction of vision from film formation, caused by dust or moisture in the dead air space of the sealed unit for a period of 3 years. If such defects occur, R. Lang will provide a replacement unit under the outlined terms and conditions above. Condensation on windows which may occur as the natural result of humidity within the house or building and interior/exterior temperature differentials does not indicate a defect in the window and is not included in the warranty. Additional information concerning condensation is available upon request. Not Supplied With Window...R. Lang assumes no responsibility, implied or otherwise, with sealed insulating glass units, or any other glass unit, used with any window unless that sealed insulating glass unit is supplied by R. Lang. Any warranty communicated to the end user, with regard to glass not supplied by R. Lang, is the responsibility of the fabricator of the sealed insulating glass unit.
 
Metrec Painted Vinyl Extrusions
R. Lang warrants that METREC painted vinyl extrusions will not chip, peel, blister, rot or corrode when used in the manufacturing of windows for a period of 5 years from the date of purchase. Should any defective material be found during the warranty period, R. Lang will repaint the defective material on site free of charge. This warranty does not cover liability for incidental or consequential damages for any cause whatsoever. R. Lang does not warrant against any uniform fading or color change due to normal weather conditions as normal weathering will cause any surface to gradually fade or darken.
 
Wood Grain Laminate Vinyl Extrusions
R. Lang warrants that WOODGRAIN LAMINATE vinyl extrusions will not chip, peel, blister, rot or corrode when used in the manufacturing of windows for a period of 10 years from the date of purchase. Should any defective material be found during the warranty period, R. Lang will replace the defective material as outlined in the terms and conditions above. This warranty does not cover liability for incidental or consequential damages for any cause whatsoever. R. Lang does not warrant against any uniform fading or color change due to normal weather conditions as normal weathering will cause any surface to gradually fade or darken.
 
Expressed Limitations
  1. Defects or failure caused by improper assembly, handling, storage, or by installation not in strict adherence with R. Lang’s written instruction.
  2. Any damage to the product caused by impact of foreign objects, acts of God, or by fire, explosion or other casualty.
  3. Windows that have been painted, varnished or similarly coated over the original vinyl surface by anyone other than R. Lang.
  4. On some installations caulking is used to seal the frames or trim package against water or air penetration. Caulking is not considered a part of the window, and, therefore, is not covered under this warranty. Caulking is normally considered a maintenance responsibility of the homeowner.
  5. R. Lang reserves the right to discontinue or modify any of its products, including the color thereof, without notice, and shall not be liable as a result of such discontinuance or modification, nor shall R. Lang be liable in the event replacement material may vary in color or gloss in comparison to the original product as a result of normal weathering. If R. Lang replaces any product under this warranty, it may substitute products designated by R. Lang to be of comparable quality or price range in the event the product initially installed has been discontinued or modified.
This warranty is expressly in lieu of all other oral or written warranties, liabilities or obligations of R. Lang. Pertinent state law shall control for what period of time subsequent to sale a customer may seek a remedy pursuant to the implied warranty of merchantability or of fitness for a particular purpose. In no event shall R. Lang be liable for consequential or incidental damages of any kind, including any damage to the building, its contents or any person therein, resulting from the breach of any warranty set forth herein. No field representative or distributor or dealer of R. Lang is authorized to make any change or modification to this warranty. Some states do not allow limitations on or the exclusion of incidental or consequential damages, so the above exclusions may not apply to you. This limited warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
 
How To Make A Claim
The property owner must promptly notify in writing the contractor/builder/dealer who installed the window in order to provide an opportunity to investigate the claim and examine the product claimed to be defective. R. Lang and/or its local fabricator who manufactured the window will be notified of the claim by copy of the contractor/builder/dealers report. R. Lang or its local fabricator will then investigate the claim. If a defect covered by this warranty is confirmed, R. Lang shall, within a reasonable amount of time after inspection, either repair or replace the defective window as outlined in the terms and conditions above.
 
Window Maintenance
The factory recommends the use of warm soapy water to clean all surfaces, including vinyl components. DO NOT USE Petroleum, Aromatic, Aliphatic, Acetone, or Ammonia based cleaners or solvents on any surface of the Tru-Frame® Vinyl Greenhouse Window. The use of these cleaners or solvents on any surface will void the warranty on the window and components. As with any window in a residential installation, all joints and surfaces should be checked at least once a year for gaps/points where caulking should be added for the best seal or performance. As mentioned above, caulking will shrink and move, is not considered a part of the window, and is not covered in the warranty.
 
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Vinyl Greenhouse Window Limited Warranty.pdf48.18 KB